Exchanges & Refunds

If you are unpleased with your purchase for any reason, please send us an e-mail at info@atlinia-au.com. And we will glad to give you an exchange or a refund unused & unwashed items within 30 days of purchase.

To initiate an exchange or a return, please shoot an e-mail to info@atlinia-au.com that includes your name, order number and reason for return along with a photo if items arrived damaged or defective.

Shipping Address for Exchanges & Returns

To return your unused and unwashed items, please mail the items to the following address:

FLAT G, 31/F, KING PALACE PLAZA,55 KING YIP STREET,KWUN TONG, KOWLOON,HONG KONG

Exchanges

We will replace items if they are damaged or defective on arrival at our own expense. Please take a photo and send it to info@atlinia-au.com along with your order number to initiate an exchange. If you would like to exchange for size or color, please let us know in your email the item you are looking to exchange are available. And if there is difference between price, we will refund for over payment or  you pay for the shortage.

Refunds

Once we received your returned item and inspected it, we will send you an email confirmation to notify you that your refund has been issued. If your request has been approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. 

If you applied a promo code at the time of your purchase, we will only refund you for the total amount paid after the discount was applied.

Please note that used or washed items are not eligible for refund, unless the items have arrived to you in damaged or defective condition. 

Missing Refunds

Please send us an email with your order and tracking number to info@atlinia-au.com to confirm that we have received the items. We will send you an email with a confirmation of refund once the refund has been processed. 

If you have not received a refund within 5 business days after receiving your refund confirmation email notification from atlinia.com, please contact your credit card company and bank, it may take some time for your bank to post the refund to your account. But if you paid the order with paypal, we will refund it promptly.

Please Note

You will be responsible to pay for shipping costs when returning exchanged items or when returning items unless they are deemed damaged or defective upon arrival to you. 

You should always use a trackable shipping service and purchasing shipping insurance. Please make sure to note and retain your tracking number in any case where your package does not arrive to our address, we will need to verify that it was sent and a tracking number will be required to do so. We do not guarantee that we will receive and refund your returned item if you are unable to provide us with a tracking number for the honest sake of verification of the exchange or return.